Política de reembolso

RIGHT OF WITHDRAWAL (EU CONSUMERS)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable European consumer protection legislation.

Withdrawal Period

The withdrawal period will expire 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent by post or email:

APTICA EUROPEAN SERVICES S.L.
CIF/VAT: B56435522
Calle Budapest 23
Pol. Industrial San Pedro de Alcántara
29670 Marbella, Málaga
Spain

Email: admin@aptica.com

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and no later than 14 days after we receive the returned goods or evidence that the goods have been returned, whichever occurs first.

We will carry out the reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Return of Goods

You must return the goods without undue delay and in any event no later than 14 days from the date on which you informed us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the 14-day period has expired.

Returns should be sent to:

APTICA EUROPEAN SERVICES S.L.
Calle Budapest 23
Pol. Industrial San Pedro de Alcántara
29670 Marbella, Málaga
Spain

Unless otherwise agreed, you are responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and other intellectual property rights relating to the Content, including software, code and other materials contained on the Site. All Content is protected by applicable intellectual property laws and international treaties. You may use the Content only as expressly authorised by APTICA EUROPEAN SERVICES S.L. Any unauthorised reproduction, distribution or commercial use is prohibited.

Content

"Content" includes any graphics, photographs, images, sounds, music, video, audio, text and other materials displayed on the Site. While we strive to ensure that information on the Site is accurate and up to date, we do not guarantee that all Content is free from errors or omissions. We do not warrant that the Site or its servers will be free from viruses or other harmful components.

No Commercial Use

This Site is for personal, non-commercial use only. You may not modify, reproduce, distribute, publish, license, sell or otherwise exploit any Content from the Site for commercial purposes without our prior written consent.

Your Activity

You are responsible for all activities conducted through your use of the Site. We reserve the right to suspend or terminate access to the Site if we believe you have breached these Terms of Service or engaged in prohibited activities.

Your Rights

Nothing in these Terms of Service affects your statutory rights as a consumer under applicable law, including your rights relating to faulty goods, refunds, repairs, replacements and withdrawal rights.

Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, APTICA EUROPEAN SERVICES S.L. shall not be liable for indirect, incidental or consequential losses arising from the use of the Site or products purchased through the Site.

Indemnification

You agree to indemnify and hold harmless APTICA EUROPEAN SERVICES S.L., its directors, employees, agents and affiliates from any claims, liabilities, damages, losses and expenses arising from your breach of these Terms of Service.

Relationship of the Parties

Nothing in these Terms shall create any partnership, joint venture, employment or agency relationship between you and APTICA EUROPEAN SERVICES S.L.

No Waiver

Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Complaints and Governing Law

If you have a complaint, please contact us at admin@aptica.com and provide your order number, date of purchase, full name and contact details.

These Terms of Service and all related policies shall be governed by and construed in accordance with the laws of Spain.

If you are a consumer residing in the European Union, you may also benefit from any mandatory consumer protection provisions applicable in your country of residence. Any dispute shall be submitted to the competent courts in accordance with applicable consumer protection legislation.

Subscription Terms and Conditions

We may use third parties to prepare, publish and distribute APTICA catalogues and marketing materials.

To find out more about how we use your data, please view our Privacy Policy.

Need help?

Email: admin@aptica.com
Phone: +34 951 127 364

APTICA EUROPEAN SERVICES S.L.
CIF/VAT: B56435522
Calle Budapest 23
Pol. Industrial San Pedro de Alcántara
29670 Marbella, Málaga
Spain